Services and Accounts
To create and administer accounts, provide access to the website and deliver the services you request.
Privacy Policy
Privacy Policy
Your Privacy Matters to Us
The Federation of Antenatal and Postnatal Educators (FEDANT) takes your privacy seriously. This policy explains what personal information we collect, why we use it, how we protect it and the rights available to you.
Who We Are
FEDANT is responsible for the personal information described in this policy. Its postal address is Communications House, 290 Moston Lane, Manchester M40 9WB.
Contact Us About Your Data
If you have a question about this policy or how we use your personal information, please contact us.
Information We Collect
When you register online, contact us, use the FEDANT website or request a service, we may collect information including:
- Your name, address, telephone number and email address.
- Your date of birth.
- Your chosen password and account information.
- Registration, qualification, training and professional information that you provide.
- Correspondence, enquiries, complaints and other communications with us.
- Information you choose to provide through website services.
- Technical information needed to operate, secure and improve our website and services.
- Other information you choose to provide or that we request for an explained purpose.
Where providing information is optional, you may choose whether to supply it. Any information you provide will be handled in accordance with this policy and used for the purposes explained when it is collected.
How We Collect Information
We may collect personal information directly from you when you complete a form, create or manage an account, apply for registration, contact us or use a website service. We may also receive relevant information from third parties where this is necessary and lawful, for example when verifying information supplied in connection with registration or responding to a concern.
How and Why We Use Your Information
We use personal information only where we have a lawful reason to do so. Depending on the circumstances, our lawful basis may be your consent, the performance of a contract or steps taken at your request before entering into a contract, compliance with a legal obligation, or our legitimate interests and those of the people who use our services.
Registration
To assess and administer applications, maintain registration records and support the accurate operation of the National Register.
Standards and Public Protection
To respond to enquiries or concerns, uphold professional standards and support the safe and effective delivery of our functions.
Communication
To answer questions, provide important service information and communicate with you about your relationship with FEDANT.
Research and Improvement
To compile anonymous statistics, undertake research and improve our website, services and activities and further FEDANT’s charitable objects.
Security and Compliance
To protect our systems, prevent misuse, maintain records and comply with applicable legal and regulatory requirements.
Sharing Personal Information
FEDANT does not sell or rent personal information. We may share necessary information with trusted service providers that help us operate our website, systems and services, or with professional advisers, authorities and other organisations where disclosure is necessary, lawful and proportionate.
Service providers may process information only for the agreed purpose and must protect it appropriately. We may also disclose information where required by law, to establish or defend legal rights, to investigate suspected wrongdoing, or where necessary to protect individuals or the public.
For statistics, research or campaigning, we use anonymous or appropriately de-identified information wherever possible.
International Transfers
Some service providers may process personal information outside the United Kingdom. Where this occurs, FEDANT will take appropriate steps to ensure that the information receives a level of protection consistent with UK data protection law, using an applicable adequacy decision or appropriate contractual and organisational safeguards.
How Long We Keep Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, and to meet applicable legal, contractual, regulatory and record-keeping requirements. Retention periods may vary according to the type of information, the service involved and whether the information is needed to resolve a dispute or establish, exercise or defend legal rights.
Keeping Information Secure
FEDANT uses appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. However, no online service or method of electronic transmission can be guaranteed to be completely secure.
You are responsible for keeping your password confidential and should contact us if you believe that your account or personal information may have been compromised.
Your Data Protection Rights
Depending on the circumstances and the lawful basis we rely upon, you may have the right to:
- Ask for access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase your information in certain circumstances.
- Ask us to restrict how we use your information.
- Object to certain uses of your information.
- Receive certain information in a portable format.
- Withdraw your consent at any time where we rely on consent.
Your Right to Object
Where we rely on legitimate interests, you may object to our use of your personal information. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue or the information is needed for legal claims.
To exercise a right, contact . We may need to confirm your identity before responding.
Cookies and Website Services
The FEDANT website may use cookies and similar technologies required to operate website features, maintain security, remember preferences and understand how the website is used. Where consent is required for non-essential cookies, we will request it through the website’s cookie controls.
Message boards and other interactive services may make information visible to other users. Please avoid posting personal information that you do not want others to see.
Complaints
If you are concerned about how FEDANT has used your personal information, please contact us first so that we can investigate. You also have the right to complain to the Information Commissioner’s Office (ICO)
The ICO is the UK supervisory authority for data protection.
Changes to This Policy
We may update this policy from time to time to reflect changes in our services, working practices or legal requirements. The latest version will be published on the FEDANT website. Where a change materially affects how we use personal information, we will take appropriate steps to bring it to the attention of those affected.